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Consumer Complaints

If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of the Fife Council Trusted Trader Scheme we are bound by their consumer dispute resolutions process, and if we are unable to reach agreement then Trading Standards will provide an informal conciliation service. You can contact them on 03334 440185 or at

Should this process fail to conclude the matter, a referral can be made to Kent County Council who provide an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision.

Need assistance?

If you need a reliable and discreet pest control service in Fife, Perth & Kinross and Central Scotland, get in touch today.

Call us on:

Active Pest Solutions  (Proprietor: Derek Goodwin)
9 Alexander Drive, Kinross, KY13 8TX

Active Pest Solutions
80 Elgin Drive, Glenrothes, Fife, KY6 2JS

Perth and Kinross Better Business Parthernship

National Pest Technicians Association